All Orders are shipped 'signature delivery' unless you opt out. We are not responsible for stolen packages.

FAQ

Fabrics

Silicone coated polyester (also sometimes referred to as ‘sil-poly’.)  It is absolutely waterproof, not breathable, and since it is polyester, it is more hydrophobic than nylon (absorbs less water when wet). Polyester will not stretch and sag like nylon will when cold and wet. It is a thinner fabric than the 30D nylon, and slightly more fragile, but with proper care, tents and jackets made of this fabric will last for many many years.

Rain Gear - All rain gear is a 20D polyester fabric silicone coated on the outside, polyurethane coated on the inside.

Silnylon – this is a 30D ripstop nylon that is silicone coated on both sides. It is  very strong,  waterproof, not breathable, lightweight and slightly translucent.

International Shipping?

YES, We ship all over the world. 

Your options are:

USPS First class international - this is the cheapest way, there is no insurance on your package, and it can take 2 weeks or more to receive. 

USPS Priority mail international - More expensive, includes insurance and tracking Can take 1 - 2 weeks to receive.

DHL -  More expensive but you'll receive your purchase in 3 - 5 days.

  Customer is responsible for any customs and duties on all international shipments
DO NOT ASK US TO LIE ABOUT THE COST OF GOODS SOLD.  THIS IS ILEGAL AND WILL NOT BE DONE.  IF YOU CANNOT PAY THE DUTIES, PLEASE DON'T ORDER!

 

What is the lead time on shipping a seam sealed tent? (Or any other item)?

If you can put the tent or item in the shopping cart, it will generally ship within 24 (business) hours.  We seam seal tents ahead of time as 99% of all tents we sell are seam sealed by us.  On a rare occasion our inventory gets messed up and we may not have the item in stock, either we'll stop and make it or send you an email informing you of our goof.

 

Why do we want to know what trekking poles you have?

Two Reasons:

1) Some brands of trekking poles have fatter tips than others - we need to make sure the tips of your trekking poles will fit into the ridge pole.

2) We need to know if they are adjustable to at least 130 cm.  If not, we can supply (at no extra charge) a custom ridge pole that will make up for the shorter trekking poles - this does add about 1 ounce of weight to the tent.

Why the $65.00 up-charge for custom sewing?

Custom sewing is never refundable.  This pertains to any clothing or tent modifications.

Any custom order requires a one time modification to the pattern.
It means we have to stop and cut out just one item.
A sewing machine operator has to stop what she is working on and sew up just one item.
This process slows down the general operations of the factory.
We normally make all products in small batches.  They are not 'made to order' thus, even shortening pants or sleeves or eliminating the pockets from a jacket involves extra labor and time.
Modifying a pattern is much more involved than just adding to, or shortening, the hem.

 


Why are packages shipped with 'Signature Delivery'?

As a result of having several packages stolen off door steps this past year, we want to insure that you receive your order. If you don’t want to have to sign for your order, you must opt out of the signature on the check out page. If you opt out, LightHeart Gear cannot be held responsible for lost or stolen packages.

Can I return a tent if I don't like it?

Yes. Tents in NEW condition may be returned within 30 days for a full refund. When returned, the tent will be checked over to make sure it has not been set up outside, once checked a refund will be made . If YOU seam seal a tent it is not refundable. If WE seam seal the tent for you it is fully refundable within 30 days of receipt.

Does the tent come with poles and stakes?

No.  LightHeart Tents uses trekking poles for set up rather than traditional tent poles. Trekking poles are not provided with the tent. A lightweight plastic ridge pole is included with the tent. The tent comes with tie-out cord and a stuff sack. Separate tent poles are available for purchase.

Is a footprint available for the tent?

Yes. We offer a Tyvek® ground cloth cut just slightly smaller than the floor of the tent.

How are trekking poles used to set up the tents?

Please read the setup instructions provided with the tent or watch the set up videos on  this website. The trekking poles should be extended to 130 cm.  Care should be taken when inserting the tips of the poles into the ends of the lightweight plastic ridge pole because damage to the tent could occur if the tip was to come out.

Does the tent need to be seam sealed?

Yes. Seam sealing instructions are provided with the tent. We offer McNett Sil-Net seam sealer for sale, and will also seam seal the tent for you for an additional fee.

Is the rain fly removable? 

No, the rain fly on all LightHeart Tents is attached to the body of the tent.

Can I cook inside the tent? The vestibule?

NO. Silnylon like any other fabric is flammable. It is not recommended that you cook inside the tent or vestibule. Carbon monoxide poisoning can occur this way and potentially cause death. Extreme caution should be used when an open flame is near the tent.