Repair form
All items MUST be clean before sending them in for repair. That means - put them in the washing machine. Dirty items will be returned at your cost to be laundered before repairs are done.
Most repairs are free. You just pay for the shipping. Abuse such as cooking inside the tent, pets tearing holes in tents etc will be charged. If an entire zipper or tent window/door must be replaced there will be a charge of $35.00. Zippers usually only need to have the sliders replaced (at no cost).
We do have a couple of blog posts on how to repair a damaged tent:
Please print, sign and follow the instructions on this form for all repairs.