All orders ship signature delivery unless you opt out on the checkout page.

Returns/Exchanges

Please print this page

All Returns & Exchanges must be;

  1. Within 30 days of purchase .
  2. In new condition, unused, unworn with tags attached.
  3. Tents must not have been set up outdoors to be eligible for a refund.
  4. Please label package "Return" or "Exchange"

Ship returns to:

LightHeart Gear

10 Ashbrook Meadows

Fletcher, NC 28732

 

Invoice Number:__________________

Phone Number: ___________________      

Name:_____________________________________________________________________________

Address:____________________________________________________________________________

___________________________________________________________________________________

Email: ______________________________________________________________________________                                                                             

Reason for Return/Exchange:

________________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

 

If exchanging, please state the exact size/color etc of the item you want:

_______________________________________________________________________________________

 

Once we receive your item, we will inspect it and notify you that we have received your returned item and notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). It can take up to a week or more to receive a refund to your credit card. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.